Human Resources Generalist

Wincome Hospitality
Anaheim, CA

Wincome Hospitality
Anaheim, CA

Posted September 16, 2022

Are you looking to advance your Career in Human Resources ? Come join a great team and grow with our expanding family!

Human Resources Generalist


The Human Resources Generalist is responsible for the administrative human resources duties for three hotels and the corporate offices.  Additional responsibilities include the coordination of staff recognition, employee relations, career fairs and training events.

Job Requirements

  • Perform a variety of administrative functions that supports the Corporate HR team/property level management: data entry of new hires, worker’s comp reporting, file management, background & basic employment verifications, assists in training like Harassment Training, New Hire Orientation, generates and administers FMLA/CFRA leaves according to company procedures and legal requirements, and  keeps updated and current staff information and company boards, compiling and distributing monthly reports and birthday and anniversary cards, sympathy cards etc.
  • Assists with administrative functions for talent acquisition including: recruitment of hourly positions, application management system upload and applicant response generation, preparation of new hire paperwork, offer letter package and completing new hire processing, prepare nametags, run reports for new hires and ordering of drug test and completes I-9s.
  • Conducts pre-screen process and reference checks as requested. Will include recruiting through all platforms used H Careers, Hospitality Online, Indeed etc...
  • Serves as the employee relations champion to the properties. Sends reminders and assists with planning and execution of all staff functions such as special events, blood drives, Health Fairs, career fairs, etc.
  • Assist with inputting information and completing payroll
  • Assist in the complaint & investigation process by taking notes and obtaining statements.
  • Spends one day at each property and 2 day at the corporate office.
  • Greets all phone inquiries and visitors to Human Resources answering their question(s) or taking personal responsibility to answer or facilitate appropriate transfer of questions to appropriate HR representative; assists staff with forms and information inquiries.
  • Performs other job duties as needed or directed.  
  • Physical Requirements: 
  • Ability to walk, stand and sit as required throughout the day. 
  • Ability to type 40 WPM.  
  • Must arrive to work well groomed, with pristine hygiene, and professional attire.

Mental Requirements:  

  • Must be able to convey information and ideas clearly.  
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful, high pressure situations. 
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. 
  • Must be able to listen, understand, and transcribe issues raised by co-workers and guests. 
  • Must be able to work and understand financial information and data, and basic arithmetic functions. 
  • Must maintain composure and objectivity under pressure. 
  • Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team.

Other Requirements:

  • High school diploma/4-year degree preferred.
  • Hospitality experience preferred.
  • 1-year experience as an HR Assistant and 1 year experience as a HR Coordinator preferred 
  • Experience in ADP or similar systems preferred
  • Bilingual (Spanish) preferred

Wincome Hospitality

Management Company

Wincome Hospitality is a division of Wincome USA, a family-owned real estate investment, development, and management firm based in Anaheim, California. Originally founded by Paul Chan back in 1988, the firm has been recently passed down to his son, Mark Chan. With over 30 years’ experience in the OC area, the original investments included a mixed portfolio of apartment buildings and office space both locally and in the greater Dallas region. As with most successful real estate investments, location is king which led Paul Chan to acquire a small boutique hotel located on Harbor Boulevard, directly across from the main entrance to Disneyland. This acquisition marked Wincome’s entry into the hospitality space (thereby creating Wincome Hospitality) and changed the course of the company for the next 30 years.

The original small boutique hotel came to be known as The Carousel Inn and Suites and was a trend setter for the market during the mid-90s once Wincome hired a General Manager by the name of Paul Sanford. Sanford, having recently left a successful career in Hawaii to finish his MBA at Pepperdine, brought world renown service culture from the islands to this boutique hotel. This mix of service and location led to over two decades of success at this property and helped Wincome establish its footprint in the Anaheim Hotel market.

Wincome expanded the hotel portfolio in 1998 by purchasing three smaller hotels on West Katella Avenue that had long been overlooked and rundown by their former owners. Mr. Chan had a vision of taking the three separate spaces and combining the properties to form a unique resort like atmosphere unlike any other in the Anaheim Resort District. After a multi-year renovation, the vision was realized when the site reopened as the Anabella Hotel in 2001.

2010 marked Wincome’s first venture into the luxury four-diamond market when they bought the Wyndham Hotel in Costa Mesa. The property undertook a $20 million renovation to which it received its first four-diamond award in 2013. The property officially rebranded in 2016 as the Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, originally a Starwood brand but now under Marriott’s portfolio. Having since won multiple service, design and hotel awards, Wincome was able to take another forgotten property and turn it into a market leader.

Riding off the success of Avenue of the Arts and now headed by Paul Chan’s son Mark, Wincome started the next phase of their company in 2015 when they sold the Carousel to Walt Disney Parks & Resorts to facilitate Disney’s Eastern Gateway project. In 2016, they purchased an office building at 888 Disneyland Drive—leasing the building to tenants as well as setting up their corporate headquarters. They also acquired the Anaheim Plaza Hotel, a 9-acre site located on Harbor Boulevard, and converted it to The Anaheim Hotel, a three-diamond property.


Wincome is known for unique location based hotels that mix elevated design with our signature sophisticated sincere service.  Our passionate staff’s mission is to exceed expectations and create remarkable experiences for our guests.


As a family-owned business, Wincome Hospitality is dedicated to Elevating the Experience through the values of customer service, a true partnership with our team members, and deep connections to the communities in which we do business.