Corporate Director of Human Resources

Wincome Hospitality
Anaheim, CA

Wincome Hospitality
Anaheim, CA

Posted May 5, 2022

Corporate Director of Human Resources


  • 4-year bachelor's degree in Human resources, Business Administration, or related significant or 5-year experience in hospitality requirement or human resources.
  • Minimum five years experience as a Human Resources Manager.
  • Effectively communicate in English. 
  • Spanish speaking is preferred.
  • US work authorization is required.

Work requirements

  • Managing the staffing and Recruitment Process
  • Direct and instruct the management staff in effective recruiting and interviewing techniques using presentation and written directions to ensure the hiring, training program, orientation of qualified and efficient associates. 
  • Ability to work under time constraints and timelines.
  • Command of written language, both written and verbal.
  • Able to develop and maintain company recruitment charts summarizing open positions and jobs for all companies. 
  • Ensure all positions are featured internally to all company businesses, company websites (where applicable), hotel brand recruitment sites, colleges, universities, and third-party sites such as Hospitality online, Linkedin, and HCareers. It is essential to maintain all approved open positions on proper recruitment channels.
  • Translate Recruitment priorities to effective strategies, plans, and action to keep the staffing positions filled to an acceptable level of operations and budgetary success at each hotel. 
  • Organize and implement a proper new employee orientation plan. 
  • Create, implement and maintain recruitment initiatives at corporate and levels.
  • Organizes and participates in succession management and workforce planning.
  • Attends and participates in departmental meetings and ownership meetings as needed to understand and implement recruitment priorities.  
  • Demonstrate an understanding and implementation of the owner.
  • Work with each General Manager to monitor the timely interview, approval, pre-employment testing, and references to accomplish company goals and successful staffing.
  • Communicate with General Managers on effective incentive plans.
  • Contribute to the development of departmental goals.
  • Communicate the company vision to candidates to ensure applicants have a clear understanding of company goals and vision.
  • Recommend new policies, programs, and procedures.
  • Ensure the recruitment procedure is compliant with all state and federal labor laws and requirements.
  • Collaborate with General Managers to determine the most efficient job descriptions to accomplish the specific job goals. 
  • Achieve Financial objectives in recruitment and staffing.
  • Assist in the supervision of Human Resources teams capable of designing and implementing recruitment strategies supporting business goals and objectives that lead to associate retention.
  • Completes previous employee references in line with state and federal labor laws that are adequate to understand an employee's previous work history to qualify them as a proper candidate for employment. 
  • Maintain company directory and organization charts. 
  • Attend and participate in administrative staff meetings.             

Wincome Hospitality

Management Company

Wincome Hospitality is a division of Wincome USA, a family-owned real estate investment, development, and management firm based in Anaheim, California. Originally founded by Paul Chan back in 1988, the firm has been recently passed down to his son, Mark Chan. With over 30 years’ experience in the OC area, the original investments included a mixed portfolio of apartment buildings and office space both locally and in the greater Dallas region. As with most successful real estate investments, location is king which led Paul Chan to acquire a small boutique hotel located on Harbor Boulevard, directly across from the main entrance to Disneyland. This acquisition marked Wincome’s entry into the hospitality space (thereby creating Wincome Hospitality) and changed the course of the company for the next 30 years.

The original small boutique hotel came to be known as The Carousel Inn and Suites and was a trend setter for the market during the mid-90s once Wincome hired a General Manager by the name of Paul Sanford. Sanford, having recently left a successful career in Hawaii to finish his MBA at Pepperdine, brought world renown service culture from the islands to this boutique hotel. This mix of service and location led to over two decades of success at this property and helped Wincome establish its footprint in the Anaheim Hotel market.

Wincome expanded the hotel portfolio in 1998 by purchasing three smaller hotels on West Katella Avenue that had long been overlooked and rundown by their former owners. Mr. Chan had a vision of taking the three separate spaces and combining the properties to form a unique resort like atmosphere unlike any other in the Anaheim Resort District. After a multi-year renovation, the vision was realized when the site reopened as the Anabella Hotel in 2001.

2010 marked Wincome’s first venture into the luxury four-diamond market when they bought the Wyndham Hotel in Costa Mesa. The property undertook a $20 million renovation to which it received its first four-diamond award in 2013. The property officially rebranded in 2016 as the Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, originally a Starwood brand but now under Marriott’s portfolio. Having since won multiple service, design and hotel awards, Wincome was able to take another forgotten property and turn it into a market leader.

Riding off the success of Avenue of the Arts and now headed by Paul Chan’s son Mark, Wincome started the next phase of their company in 2015 when they sold the Carousel to Walt Disney Parks & Resorts to facilitate Disney’s Eastern Gateway project. In 2016, they purchased an office building at 888 Disneyland Drive—leasing the building to tenants as well as setting up their corporate headquarters. They also acquired the Anaheim Plaza Hotel, a 9-acre site located on Harbor Boulevard, and converted it to The Anaheim Hotel, a three-diamond property.


Wincome is known for unique location based hotels that mix elevated design with our signature sophisticated sincere service.  Our passionate staff’s mission is to exceed expectations and create remarkable experiences for our guests.


As a family-owned business, Wincome Hospitality is dedicated to Elevating the Experience through the values of customer service, a true partnership with our team members, and deep connections to the communities in which we do business.