OVERVIEW: Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in a clean and orderly manner. Demonstrates a professional, friendly, warm and welcoming demeanor to all guests and employees Able to work AM & PM shifts
House Attendant Responsibilities
- Must adhere to all COVID-19 Rules and Regulations
- Assist the room attendants with bed stripping, towels, and trash removal.
- Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned
- Make up and deliver roll-away beds.
- Stock/Replenish housekeeping carts with supplies and clean linen, while removing soiled linen
- Refills the par stock of guest amenities and supplies on each housekeeping storage area.
- Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule
- Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner
- Perform property walks and identify areas that need attention
- Identify and address minor maintenance issues throughout hotel, notifying management when appropriate
- Move furniture as needed.
- Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens,
- Fill in for housekeeping shifts, as needed and clean guest rooms when needed in accordance to specific brand and company minutes per room standard
- All other duties as assigned- Laundry attendant
Qualifications and Requirements
- Experience in a 400+ room hotel is preferred
- Carrying or lifting items weighing up to 50 pounds and pushing/pulling up to approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Behaves with integrity, honesty and is open with guests and fellow associates.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Position may be required to work varied schedule that may include evenings/nights, weekends and holidays.
- Ability to arrive to work on time.
EDUCATION & PHYSICAL REQUIREMENTS:
- 2 years experience in a houseperson or room attendant role
- Experience in the hospitality industry preferred
- Experience in 4 Diamond Rated Hotel preferred
- Must be able to walk/stand for long periods of time
- Excellent communication skills
- Must be able to work days, nights weekends and holidays.
- Must be able to walk for long periods of time
- Carrying or lifting items weighing up to 50 pounds and pushing approximately 200 pounds
- Knowledgeable of chemicals
- Able to communicate effectively in English/Spanish, both verbally and in writing.
- Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
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