Public Area Attendant

The Westin Anaheim Resort
Anaheim, CA

Posted October 2, 2021

Public Area Attendant

OVERVIEW: 

Maintain high cleanliness standards of all resort common areas and assist with guest requests providing a quality guest experience.

WORK REQUIREMENTS:

Public Areas Attendant Responsibilities

  • Clean all public hotel areas, including restrooms, lobby, entry areas, hallways
  • Dust all furniture in public areas
  • Vacuum all surfaces in public areas
  • Mop all surfaces in public areas -Support Hotel Cleaning projects as requested
  • Clean, dust, wax, scrub, polish and service public areas and back of house areas daily in accordance with hotel procedures.
  • Greet any and all guests with a "Good Morning" (or afternoon, evening).
  • Replace towels in and around pool and gym.
  • Empties wastebaskets.
  • Report any damage, hazards, repairs, and strangers in assigned areas.
  • Return any items found in hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date where it was found, description of the item, and the name of the person who found it.
  • Clean all corridors and service areas.
  • Respond to any projects or requests developed by the Housekeeping management team.
  • Restock cart at end of shift and organize the linen closet to prepare for the next day.

Public Area Qualifications and Requirements

  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Behaves with integrity, honesty and is open with guests and fellow associates.
  • Ability to communicate effectively with team members.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
  • Position may be required to work varied schedule that may include evenings/nights, weekends and holidays.
  • Ability to arrive to work on time.
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

EDUCATION & PHYSICAL REQUIREMENTS:

  • Experience in the hospitality industry preferred
  • Experience in 4 Diamond Rated Hotel preferred
  • Must be able to walk/stand for long periods of time
  • Excellent communication skills
  • Must be able to work days, nights weekends and holidays.
  • Great knowledge in proper usage of chemicals
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

COMMUNICATION REQUIREMENTS:

  • Able to communicate effectively in English/Spanish, both verbally and in writing.
  • Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

EOE/M/F/D/V/SO

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The Westin Anaheim Resort

618 Room Hotel

NOW OPEN! Enjoy the next level in luxury family vacations!

Adjacent to the Anaheim Convention Center and across from The Disneyland® Resort, the brand new, 618-room AAA 4-Diamond hotel will not only be a place for convention goers but also a stunning luxury retreat for leisure travelers.

Highlights:

  • Directly across from The Disneyland® Resort
  • Exclusive fireworks views from private balconies 
  • Adjacent to the Anaheim Convention Center
  • Amazing panoramic views from RISE Rooftop Lounge
  • Seven innovative and exciting restaurants and bars
  • Westin Heavenly Beds® for a great night's sleep
  • 47,542 square feet of meeting space
  • Heated Outdoor pool with private cabanas
  • Expansive state-of-the-art WestinWORKOUT® fitness studio