Posted March 19, 2021
As a member of the property IT staff your role will support Corporate and all properties through overall supervision of IT resources throughout the properties. Resources include guest, team personnel, management tools, network infrastructure, storage, telecommunications, servers, email, firewalls, security, operating systems, helpdesk software and budget constraints. Responsibilities also include vendor relations, software license compliance and auditing. These duties described in the job description will be for supporting Anaheim Hotel, Wincome, Avenue of the Arts and Westin. Performs other duties and responsibilities as requested or required.
Managing Day to Day Task and Policies
Meeting Technology Needs
Assist IT Management in evaluating and making recommendations regarding technology/asset life-cycles.
Responsible for annual PCI Compliance training of all applicable staff and keeps records
Creates, coordinates, and presents IT Security Training for all Property Staff, including but not limited to Phishing, Email Scams, Spam, Etc.
Completes incident reports for any attempted IT security breaches and any applicable police report
Reports all incidents to Corporate IT Manager
Assist to maintain wi-fi is operational at a rate of at least 98% of the time (monthly) for both guests and meeting space
Ensures all system errors that result in a loss of staff functions are responded to within 1 hour
Ensures all system errors that result in a loss of guest wi-fi are responded to within 2 hours
Forecasting and Complying with Financial Parameters
Building Successful Relationships
Assist IT Manager in Communicating IT standards and best practices as instructed.
Provides exceptional customer service to associates, management and guest.
3+ years in the capacity of IT at a medium to large sized Hotel/Resort property consisting of 300 + rooms
Experienced in network hardware, desktop, POS systems, operating systems, Opera and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)
Operating knowledge of Smart Board Technology and Ruckus Wireles System
Demonstrated skills in efficient time management
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
Must be able to work days, nights and weekends.
Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds.
Must be able to walk for long periods of time.
Must be able to sit, walk, bend and stoop throughout day.
Frequently use hands for keyboard and arms to reach.
Peform other job duties as requested by supervisor.
Valid driver’s license required.
Able to communicate effectively in English, both verbally and in writing.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
618 Room Hotel
1030 West Katella
Anaheim, CA 92802