Banquet Housemen Supervisor

The Westin Anaheim Resort
Anaheim, CA

Posted October 14, 2020

Banquet Housemen Supervisor

OVERVIEW:The Westin Anaheim Resort’s Banquet Houseman Supervisor represents a multimillion dollar event operation overseeing an array of events from corporate to high complexity socials, and by this; the Supervisor is an extension of the banquet leadership and will have a magnetic and charismatic personality that encases the ultimate event experience ensuring all set ups, equipment inventory and special request for/from guests and serving them convention floor are perfect and as requested. The banquet housemen supervisor maintains a clean and organized work environment at all times.

Primary Responsibilities

  • Lead a team of housemen and servers tending an event floor
  • Maintains proper and adequate set-up of all buffets, room set ups, bars and public spaces on a daily basis.
  • Able to supervise and manage the requisitioning and stocking of all event soft goods needs to include napkins, pens, pencils, candy etc based on projections from the daily functions sheet.
  • Greets guests in a courteous and friendly manner, promotes high levels of diplomacy and finesse when managing the floor.
  • Attends monthly departmental meetings.
  • Responsible for leading and encouraging sanitation in and around all areas.  
  • Read and understand all particulars of Banquet Event Orders, including start time and beverage requirements and designate responsibilities to banquet team  
  • After functions, ensure the removal of inventory to proper storage.
  • Maintain a tight inventory control of all equipment
  • Work effectively and efficiently with the banquet team and showcases a lead by example environment at all times.  
  • Expediently communicate any challenges, guest complaints or requests to the Director of Banquets.  
  • Observe all safety procedures during the execution of assigned duties.  
  • Maintain a positive and professional attitude towards guests, co-workers and management
  • Ensure all Covid 19, Eco Sure, HD and HACCP standards are being strictly adhered to.

Position Requirements

  • High School Diploma or equivalent education
  • At least 2 years as a Banquet Captain on Hotels of 50k sq ft of space or more
  • Must have basic knowledge of food and beverage preparation and service
  • Bartending and guest service experience in a banquet setting required
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
  • Basic English language writing skills necessary for completion of requisitions.
  • Sufficient manual dexterity in hands in order to use a knife to open boxes, pick up heavy equipment and transport it, scoop and reach overhead to retrieve stock.
  • Ability to read, speak and understand the English language in order to communicate with guests and take orders.
  • Ability to work standing and work in confined spaces for long periods of time.
  • Position will be required to work a varied schedule that may include evenings/nights, weekends and holidays.
  • Must be at least 21 years old
  • Must be able to multitask.
  • Must be able to maintain confidentiality of information.
  • Attention to cleanliness and safety
  • Patience and customer-oriented approach.
  • Excellent people skills with a friendly attitude.
  • Responsible and trustworthy.
  • Prior experience with 4 Diamond rated hotel a plus

Physical Requirements

  • Must be able to tolerate temperature changes from hot to cold and cold to hot.
  • Sit, stand, walk, stoop, kneel, crouch, or crawl occasionally.
  • Must be able to move tables and chairs throughout the shift.
  • Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods
  • Heavy work – Occasionally lift and/ or move up to 50lbs of force.
  • Light work - Frequently lift and move up to 10lbs.
  • Required to lift trays of food or food items weighing up to 30 lbs. occasionally.

Additional Job Requirements

  • Strong knowledge of food/wine/liquor
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Availability; Must be able and flexible to work as required by business demands most specifically nights and weekends and holidays
  • Must be 21 years of age
  • Must have a valid driver’s license.
  • Must possess a valid Food Handler’s Card as required by the County

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The Westin Anaheim Resort

618 Room Hotel

Coming December 2020: Enjoy the next level in luxury family vacations!

Adjacent to the Anaheim Convention Center and across from The Disneyland® Resort, the newly constructed, 618-room AAA 4-Diamond hotel will not only be a place for convention goers but also a stunning luxury retreat for leisure travelers.


Highlights:

  • Directly across from The Disneyland® Resort
  • Exclusive fireworks views from private balconies 
  • Adjacent to the Anaheim Convention Center
  • Amazing panoramic views from RISE Rooftop Lounge
  • Seven innovative and exciting restaurants and bars
  • Westin Heavenly Beds® for a great night's sleep
  • 47,542 square feet of meeting space
  • Heated Outdoor pool with private cabanas
  • Expansive state-of-the-art WestinWORKOUT® fitness studio