OVERVIEW: The Preventive Maintenance Technician is primarily responsible for performing scheduled preventive maintenance for the rooms and suites which consists of inspections, minor corrections and work order initiation. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel’s standard operating procedures. Basic knowledge in plumbing, electrical, carpentry & painting required.
Responsibility During Constructions Phase
- Before hotel opens primary focus will be on Hotel room FF&E installation, quality control and room punch process as well as oversee Owner related items in coordination with the Engineer team. Take direction from the Director of Engineering, Assistant Director and the Lead Engineer on work orders.
Maintaining Property Standards
- Maintains accurate logs and records as required.
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
- Handles guest problems and complaints effectively.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations
Major areas of responsibility but are not limited to:
- Must adhere to all COVID-19 Rules and regulations.
- Able to maintain a professional attitude and appearance
- Assists with preventative maintenance and complete work orders such as replace ceiling tiles, light bulbs, patching vinyl, etc., to maintain the Resort and keep the product up to quality standards.
- Performs preventative maintenance assignments on a scheduled basis.
- Assists in checking and making minor repairs to electrical systems such as air conditioning controls, television sets, lighting systems and makes minor repairs and or replacements.
- Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
- Refurbishes furniture and fixtures within the property such as cabinets, tables, chairs, doors, windows and counters. Paints and finishes as needed.
- Ability to install and or repair flooring such as ceramic tile, vinyl, carpet, etc.
- Ability to work various shifts as the needs of the property changes.
- Rooms PM as needs of the property dictate.
- Timely response on answering and reporting status (follow-up) on radio calls. Must be willing and able to be responsive to guest issues and willing to pitch in and help co-workers with their job duties and be a team player.
- Assist all guests, guest functions and all group set-ups as required.
- Respond in a courteous manner to guest questions, complaints and/or requests to ensure guest satisfaction.
- Respond in a timely manner to all work orders.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Must be thoroughly familiar with Employee Handbook. Employee must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the employee handbook.
- Wear proper uniform at all times in accordance with the Standards of Appearance.
- Other duties as assigned, of which the employee is capable of performing.
- Any and all reasonable requests of management
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must have good communication skills to be able to work with front desk and the housekeeping department.
- Must be detail oriented.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize daily task list.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Handbook policies
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
EDUCATION & PHYSICAL REQUIREMENTS:
- 1 -2 years experience in maintenance engineering
- Engineering experience at a 500+ room Hotel/Resort preferred
- Experience in hotels with 4 to 5 Diamond rating preferred.
- Knowledge of HVAC, VRF/VRV A/C systems and Mechanical systems experience a plus
- Brand experience a plus
- High School Diploma or GED
- Able to communicate well ith all peers
- Must be able to lift and carry up to 50 pounds; push and pull up to 100 pounds.
- Must be able to work days, nights, weekends and holidays
- Must be able to walk for long periods of time.
- Must be able to sit, walk, bend and stoop throughout day.
- Frequent use of hands for reaching etc.
- Able to communicate effectively in English, both verbally and in writing.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
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