OVERVIEW: Performs above basic general maintenance work to ensure resort and surrounding buildings maintenance quality standards are achieved and maintained. The Maintenance Engineer performs above basic general and preventive maintenance and repairs, monitors life safety systems and utilities and assist in department administration in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Responsibility During Constructions Phase
- Before hotel opens primary focus will be on Hotel room FF&E installation, quality control and room punch process as well as oversee Owner related items in coordination with the Engineer team. Take direction from the Director of Engineering, Assistant Director and the Lead Engineer on work orders.
Maintaining Property Standards
- Maintains accurate logs and records as required.
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
- Handles guest problems and complaints effectively.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations
Major areas of responsibility but are not limited to:
- Must adhere to all COVID-19 Rules and Regulations
- Must maintain a professional attitude and appearance
- Working knowledge of motors and controls with emphasis in diagnoses and repairs.
- Assists with preventative maintenance and complete work orders such as replace ceiling tiles, light bulbs, patching vinyl, etc., to maintain the Resort and keep the product up to quality standards.
- Performs preventative maintenance assignments on a scheduled basis.
- Ability to diagnose electrical systems such as air conditioning controls, television sets, lighting systems and makes minor to major repairs and or replacements.
- Ability in making minor to major repairs on general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
- Serves the property’s water features including adjusting chemicals and cleaning filters.
- Refurbishes furniture and fixtures within the property such as cabinets, tables, chairs, doors, windows and counters. Paints and finishes as needed.
- Ability to install and or repair flooring such as ceramic tile, vinyl, carpet, etc.
- Must be willing and able to be responsive to guest issues and willing to pitch in and help co-workers with their job duties and be a team player.
- Assist all guests, guest functions and all group set-ups as required.
- Respond in a courteous manner to guest questions, complaints and/or requests to ensure guest satisfaction.
- Respond in a timely manner to all work orders.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Must be thoroughly familiar with Employee Handbook. Employee must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the employee handbook.
- Wear proper uniform at all times in accordance with the Standards of Appearance
- Other duties as assigned, of which the employee is capable of performing.
- Any and all reasonable requests of management
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize daily task list.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Handbook policies
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
EDUCATION & PHYSICAL REQUIREMENTS:
- 3 - 4 years experience in maintenance engineering
- Engineering experience at a 500+ room Hotel/Resort.
- Experience in hotels with 4 to 5 Diamond rating preferred.
- Knowledge of HVAC, VRF/VRV A/C systems and Mechanical systems experience required.
- Brand experience.
- Opening Hotel experience preferred.
- Must be able to lift and carry up to 50 pounds; push and pull up to 100 pounds.
- Must be able to work days, nights, weekends and holidays.
- Must be able to walk for long periods of time.
- Must be able to sit, walk, bend and stoop throughout day.
- Frequently use hands for keyboard and arms to reach.
- Availability; Must be able and flexible to work as required by business demands most specifically days, nights, weekends & holidays.
- Must have a valid driver’s license
- Able to communicate effectively in English, both verbally and in writing.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
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