Banquet Captain

The Westin Anaheim Resort
Anaheim, CA

Posted October 11, 2021

Banquet Captain

OVERVIEW: The Westin Anaheim Resort’s Banquet Server represent the highest revenue generating department in the resort, and by this; the banquet server will have a charismatic personality and banqueting experience that encases the best banquet events in Orange County by applying impeccable serving abilities for all our guests. The Banquet Server maintains a clean and organized work environment.

Banquet Server Attendant Responsibilities

  • Run food from the kitchen to the banquet event floor on demand
  • Set Up tables as directed
  • Assist with food and table prep before the event begins
  • Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
  • Serve all plated events to guests and respond to requests for beverages, appetizers and other needs
  • Clear used dishes and glasses between courses
  • Communicate with banquet supervisor/captain as well as other servers and event organizers
  • Serve alcoholic and non-alcoholic beverages
  • Open wine and take drink orders
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Able to anticipate needs while serving the event floor
  • Wiping down and sanitizing surfaces such as tables, chairs, food counters, cappuccino and coffee machines, ice dispenser, beverage and salad station, etc.
  • Ensure all Covid 19, Eco Sure, HD and HACCP standards are being strictly adhered to.

Position Requirements

  • High School Diploma required or equivalent high level education.
  • Maintain a warm and friendly demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by guests.
  • Must be able to multitask.
  • Must be able to maintain confidentiality of information.
  • Proven restaurant/banquets serving or waitering experience
  • Attention to cleanliness and safety
  • Patience and customer-oriented approach.
  • Excellent people skills with a friendly attitude.
  • Responsible and trustworthy.
  • Should have prior experience with 4 Diamond rated hotel.

Physical Requirements

  • Must be able to tolerate temperature changes from hot to cold and cold to hot.
  • Sit, stand, walk, stoop, kneel, crouch, or crawl occasionally.
  • Must be able to move tables and chairs throughout the shift.
  • Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods
  • Heavy work – Occasionally lift and/ or move up to 50lbs of force.
  • Light work - Frequently lift and move up to 10lbs.
  • Required to lift trays of food or food items weighing up to 30 lbs. occasionally.

Additional Job Requirements

  • Ability to apply creative solutions to practical problems and situations where limited standardization exists. Ability to remain flexible in determining a variety of problem-solving approaches. The employee must have the ability to maintain emotionally healthy composure and professionalism in stressful situations
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Availability; Must be able and flexible to work as required by business demands most specifically days, nights, weekends & holidays.
  • Must be 21 years of age and over
  • Must have a valid driver’s license.
  • Must possess a valid Food Handler’s Card as required by the County

EOE/M/F/D/V/SO

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The Westin Anaheim Resort

618 Room Hotel

NOW OPEN! Enjoy the next level in luxury family vacations!

Adjacent to the Anaheim Convention Center and across from The Disneyland® Resort, the brand new, 618-room AAA 4-Diamond hotel will not only be a place for convention goers but also a stunning luxury retreat for leisure travelers.

Highlights:

  • Directly across from The Disneyland® Resort
  • Exclusive fireworks views from private balconies 
  • Adjacent to the Anaheim Convention Center
  • Amazing panoramic views from RISE Rooftop Lounge
  • Seven innovative and exciting restaurants and bars
  • Westin Heavenly Beds® for a great night's sleep
  • 47,542 square feet of meeting space
  • Heated Outdoor pool with private cabanas
  • Expansive state-of-the-art WestinWORKOUT® fitness studio