PBX Operator

The Anaheim Hotel
Anaheim, CA

Part Time

Posted November 19, 2019

PBX Operator

OVERVIEW: PBX Operator is responsible for guest request log for proper identifying each and every call.  Recording each call doing call around to all the comp set in the area, the PBX training of all personal.  TTY special needs training and Set up for all PBX agents helping reservation department when needed. Refilling the copy machine as well as keeping the area in the back clean and neat. Assisting the front office which including Front Desk as needed to ensure all guests are helped in a timely manner. To have adequate communication with the bell and concierge departments via phone and walkie-talkie, to ensure guests are assisted and satisfied. Assisting the staff in the back-office administrations, which includes: sales, marketing and revenue; with tasks or assistance with new or in-house guests concerns.

WORK REQUIREMENTS:

  • Ability to work a flexible schedule, including nights, weekends and holidays as required
  • Knowledge of software system to troubleshoot. Preferred Micros Opera Systems
  • Be able to assist Front Desk including: Check-in, check-out and covering Front Desk.
  • Knowledge of hotel voicemail system.
  • Making sure confirmation letters have been sent out 14 days in advance.
  • Must work with all aspects of the Front Office including:

- Creating reports

- Management requests

- Creating signage

- Any other requests that have to do with the front office or our guests

  • Create or update logs or forms used in PBX or Reservations to keep current with hotel policies or guest satisfactory.
  • Must be fluent in Microsoft Word, Excel, Outlook and the Opera System
  • Able to fulfill guest requests in a timely manner and able to multitask dealing with several requests at a time
  • Ability to communicate verbally and in writing in English Language.
  • Assist Reservations Department when needed.
  • Ability to deal with high volume of the calls defusing unhappy guest and properly identifying each and every call.
  • Ensuring procedures are followed when dealing with all safety and security issues are concerned, based on all SOP’s.
  • Assuring training practices are done correctly and are followed per hotel policies.
  • Enforce hotel policies and regulations.

EDUCATION REQUIREMENTS:

  • High school diploma
  • Previous Reservation Experience and PBX experience.

PHYSICAL REQUIREMENTS:

  • Must be able to lift up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Flexible and long Hours sometime required.
  • The job description is not an exclusive or exhaustive list of all job’s functions that an employee in this position may be asked to perform from time to time.


EOE/M/F/D/V/SO

We participate in E-Verify

The Anaheim Hotel

306 Room Hotel

OUR HOTEL

The Anaheim Hotel is a three-diamond hotel located across the street from the exciting Disneyland® Resort and near the Anaheim Convention Center.

On nine acres of landscaped gardens, The Anaheim Hotel offers 306 rooms, an Olympic-sized pool and Jacuzzi, 6,800 square feet of flexible meeting space with banquet capabilities, on-site restaurant The Pizza Press, and lobby bar.  The Anaheim Hotel is dedicated to providing superior service in a welcoming environment with a variety of amenities for your convenience and enjoyment. It’s more than just location; it's a great value.

The hotel is rooted in its mid-century modern heritage with modern sensibilities.  Stay in spacious rooms  designed for both comfort and convenience, with crisp white bedding.  All of our inviting rooms overlook the grounds, many of which have a patio or balcony.  Our two story buildings are located on an expansive nine acres of landscaped gardens and walkways.  Enjoy ample and easy parking all around the hotel.  Soak up the Southern California sun and relax by our Olympic size outdoor heated pool and spa.

Hosting an event?  Take advantage of over 6,800 square feet of flexible meeting space to make your meeting, conference, or event both convenient and successful. Whether you’re planning a small meeting or large conference, our on-site catering staff can create impressive event menus to refresh your guests.

The Anaheim Hotel

1700 S. Harbor Boulevard

Anaheim, CA 92802

Telephone (714) 772-5900